FAQ - Frequently Asked Questions

What is the minimum age requirement for hiring a vehicle?

The minimum drivers age is 21 years of age. The driver must have a full licence and the correct class of licence for the vehicle you wish to hire.

Do you require any bond to hire a vehicle?

Yes. We take either a signed credit card imprint (no amount processed) or $400 cash bond; or we can hold a currently warranted and registered vehicle plus $50 bond as security for each hire.

Do you provide a pick-up and drop-off service from the airport or local accommodation?

Yes. We can arrange pick up and drop off from the Palmerston North airport or accommodation. If you would like to use this service we would appreciate it very much if some advance notice could be provided to prevent any delays in your travel plans.

Do you offer after-hour car rental pickups and drop-offs?

Yes. Subject to prior agreement and arrangement. For after-hour pick-ups we require the Customer Rental Agreement to be signed and pre-paid in full at least 24 hours prior to pick-up. U-Drive rental cars does not charge an additional administration fee for after-hour arrangements, however Palmerston North airport parking charges may apply for drop offs.

Is there a charge for additional drivers?

No. So long as all drivers are added to the Customer Rental Agreement form completed on pick up, you can add as many drivers as you wish without incurring any additional charges. We prefer to give our customers the option of sharing the driving.

Can I pay for the hire of the vehicle by credit card?

Yes. U-Drive Rentals accept both Visa and Mastercard. EFTPOS facilities are also available. Due to high commission charges, a 5% surcharge applies on American Express Cards. We accept cash but no longer accept payment by cheque.

What type of mechanical breakdown assistance is provided?

U-drive phones switch to an after-hours number for emergency breakdowns. If  there is no answer leave a contact name and phone number. AA Roadside assistance is available between 7am – 9pm.

Can we take our rental vehicle on the Inter-Island Ferry service?

Yes. Vehicles can be taken on the ferry but they must be returned to Palmerston North because we have no other offices located around New Zealand. Furniture trucks must have ferry lashings so inform us when you make the booking to ensure you get the appropriate truck.

What is the procedure for extending the rental period?

Subject to vehicle availability, you can call us on (06) 355-3312 to have an extension authorized.

Does U-Drive offer diesel vehicles?

Our car and vans are all petrol engines but our furniture trucks are all diesel-powered engines.

Can I rent a vehicle on a sunday?

We are closed on Sunday. However, as long as paper work and payment is completed by the Saturday at 1pm, arrangements can be made for Sunday pick-up.

Can I return a vehicle after hours?

Yes. We have an after-hours key-drop facility. Please ask for more information if you wish to return your vehicle outside of normal business hours.

Can I take U-Drive vehicles on the beach?

No. Sorry our vehicles are not insured for driving or parking on any beaches whatsoever.

Do you charge a cleaning fee if the vehicle is not returned clean?

Yes. We will charge a fee if the vehicle is returned filthy and/or if rubbish is left behind. 

Is fuel included in my rental?

Yes. The vehicle goes out on hire with a full tank and must be returned with a full tank. If the vehicle is not refuelled, we will charge you for what you have used, plus a $10 refuelling fee.

Do you do one-way hires?

Yes. U-Drive Car Rentals offers one-way rentals within the North Island for rental cars and vans. Unfortunately, we cannot offer this service for rental trucks. Relocation fees will also apply.

What happens if I need to cancel the booking or return my rental vehicle early?

Unfortunately, there are no refunds for early vehicle returns. If you wish to cancel your booking we require at least 48 hours notice. If you do not advise us 48 hours prior to your booking a $50 cancellation fee will apply.

If I pick-up a vehicle on a Tuesday at noon and return it on a Wednesday at 4.30pm, how many days will I be charged for?

All rates are based on a 24 hour day charge, so the charge would be 2 days.

What do I need to bring to the office when I collect a vehicle?

The driver and any additional drivers of the vehicle will need to provide their current full Drivers Licence relevant to the class of vehicle they are hiring. You will also need to provide a form of BOND. 

This is usually in the form of:

  • A credit card (which will need to be signed for by the holder)
  • $400 cash, or
  • A Motor Vehicle with current Registration, WOF and no older than 1998, plus $50 cash or EFTPOS, which is refundable on return of vehicle. 

What happens if I have an accident, break down or need assistance?

Please contact us straight away, so we can advise how we can assist you. We are available by phone in an emergency 24 hours a day. 

What is the difference between daily, weekly and weekend rates? 

Daily rates are on a 24-hour basis. With trucks we usually have an 8.30am pick up or a 4.30 pm pick up time. Unlimited mileage rates are available on some vehicle types only, and we have a minimum of 3-days rental for these.

What is your insurance excess?

Our insurance excess is $2000 plus GST. 

Can I use my overseas Drivers Licence?

Yes. However if your Driver’s Licence is not printed in English you will need to arrange for an International Drivers Licence.  You must be over 21 years of age to hire a rental car in New Zealand.

Any Further Questions?

Please feel free to contact us if you have any more questions or enquiries about our rental service. We will do our best to answer them.


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